From SectraTEK
Help and Support in SectraTEK prepares your support message with your name, your email and the case reference filled in, and a diagnostics bundle you can attach.
Support
All support is priority.
Critical issues are supported around the clock.
Reach us
Ask for help the way that suits you.
By email
Support requests and security reports go to support@sectratek.com.
A bundle without case data
The diagnostics bundle that SectraTEK prepares for support holds a system-readiness snapshot and recent operational logs. It contains no case evidence, case database or credentials, and nothing is sent until you attach it to your message.
Please keep case details and personal data out of your message.
When we are here
Support hours, and critical issues at any hour.
Everyday requests
Support is available 8 am to 5 pm Eastern Time.
Critical issues
Critical issues are supported around the clock.
To report a critical issue, call 301.279.6700 or write to support@sectratek.com.
One priority
No tiers, nothing extra to buy.
All support is priority. There are no support tiers and no paid support tier.
See it on your own cases.
Schedule a demo, or request a quote. Your SectraTEK contact takes care of the rest, including payment.